Orders and Payments
How can I place an order?
How can I place an order?
You can add products to your cart and proceed to checkout by following the wizard. Your order is confirmed only after payment is completed.
What payment methods do you accept?
What payment methods do you accept?
We accept credit cards, PayPal, and other payment methods available directly at checkout. All payments are protected by advanced security systems.
Can I change or cancel an order?
Can I change or cancel an order?
If your order hasn't shipped yet, please contact us immediately via WhatsApp or the form on the Contact Us page. We'll do our best to help you.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes, after your purchase you will receive an email with all your order details and payment status.
Shipping and Deliveries
How long does it take for orders to ship?
How long does it take for orders to ship?
We generally process orders within 24-48 business hours. You'll receive a confirmation email as soon as your order is handed over to the courier.
How can I track my shipment?
How can I track my shipment?
As soon as your package is shipped, you will receive a tracking code to monitor your shipment in real time.
What are the shipping costs?
What are the shipping costs?
Shipping costs are automatically calculated at checkout. When available, promotions or free shipping thresholds will be displayed on the website.
What should I do if the package arrives damaged?
What should I do if the package arrives damaged?
We recommend accepting delivery with reservations and contacting us immediately. We'll assist you with the replacement or problem resolution process.
Returns, Replacements and Assistance
Can I return a product?
Can I return a product?
Yes, you have the right to return items within 14 days of delivery. The product must be intact and in its original packaging.
How do I request a replacement?
How do I request a replacement?
Contact us via WhatsApp or the contact form, indicating your order number and the reason for returning it. We'll provide quick instructions on how to proceed.
Are the products covered by a warranty?
Are the products covered by a warranty?
All items sold by UAU Market are covered by the legal guarantee provided by Italian law.
How can I contact customer support?
How can I contact customer support?
You can contact us via WhatsApp from the website's live chat or through the form on the Contact Us page. We always respond promptly.